Digital channel adoption is soaring, yet fraud remains a persistent problem that continues to chip away at the bottom line. Developing an effective payment fraud management strategy remains a challenge as stakeholders across the business often have conflicting priorities of how fraud should be managed at the organizational level. Achieving cross-functional alignment is imperative to improve both customer experience and profitability in digital channels.
Download the Gartner report to learn:
- Five key steps to achieve cross-functional alignment
- Requirements and challenges of key stakeholders in building an effective payment fraud management strategy
- How tools, such as behavioral biometrics, are pivotal to meet customer experience demands and achieve digital business goals