Access Management , Biometrics , Identity & Access Management

Using Speech Recognition to Authenticate Customers

Kenanga Bank’s Sekar Jaganathan Describes the Role of AI
Sekar Jaganathan, director of digital strategy at Malaysia’s Kenanga Investment Bank

Speech recognition has become a powerful tool for authenticating customers in a seamless manner, says Sekar Jaganathan, director of digital strategy at Malaysia’s Kenanga Investment Bank.

See Also: Rapid Digitization and Risk: A Roundtable Preview

“Technologies like AI [artificial intelligence] can be leveraged to distinguish between mimicry and speech from a real person," Jaganathan says. "The way you breathe when you are mimicking is different from when you speak naturally. Many banks are already leveraging this technology. Such technologies ensure that you might have a more stringent customer experience during onboarding, but we will have a beautiful digital experience for customers after onboarding.”

In a video interview with Information Security Media Group, Jaganathan also discusses:

  • The various authentication mechanisms under customer identity and access management;
  • Practical challenges of CIAM;
  • Why regulated industries are taking the leap to CIAM.

Jaganathan, director at digital strategy at Malaysia’s Kenanga Investment Bank, has more than 30 years of experience managing business operations, personnel and information technology. He has assisted in establishing stockbroking and information technology companies throughout Southeast Asia. He is also the technical adviser for Rakuten Trade, Malaysia’s first and only fully virtual stockbroking firm.


About the Author

Suparna Goswami

Suparna Goswami

Associate Editor, ISMG

Goswami has more than 10 years of experience in the field of journalism. She has covered a variety of beats including global macro economy, fintech, startups and other business trends. Before joining ISMG, she contributed for Forbes Asia, where she wrote about the Indian startup ecosystem. She has also worked with UK-based International Finance Magazine and leading Indian newspapers, such as DNA and Times of India.




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