3rd Party Risk Management , COVID-19 , Governance & Risk Management

Applying Automation to Business Continuity Planning

ServiceNow's Gaurav Mahendru on Taking the Right Steps
Gaurav Mahendru, solutions architect, security and risk at ServiceNow

To improve business continuity planning as well as third party management, organizations need to rely more on automation, says Gaurav Mahendru, solutions architect, security and risk at ServiceNow.

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"We need to build into the business a risk-aware approach. We need to go ahead and ensure that not only we are documenting but taking decision based on what could go wrong," says Mahendru. "If you start going ahead and create a continuity and risk resiliency plan around such decisions, you will automatically start seeing that you are covering ground very well and very fast."

Digitization will ensure a simple, holistic and repeatable user experience so that it creates an improvement in the process. We now need to start incorporating risks into the objectives and a take risk averse approach towards business," says Mahendru.

In this video interview previewing an upcoming virtual roundtable discussion, Mahendru also discusses:

  • How third-party risks needs to be reassessed;
  • How the business continuity process can be automated;
  • Where organizations are missing the mark when it comes to their business continuity plans?

Mahendru is solutions architect, security and risk at ServiceNow. He has more than 19 years' experience in cybersecurity and GRC. Prior to ServiceNow, Mahendru worked at Symantec, Trend Micro and RSA. He was also a part of the information technology team at Reliance Industries.


About the Author

Suparna Goswami

Suparna Goswami

Associate Editor, ISMG

Suparna Goswami is Associate Editor at ISMG Asia and has more than 10 years of experience in the field of journalism. She has covered a variety of beats ranging from global macro economy, fintech, startups and other business trends. Before joining ISMG, she contributed for Forbes Asia where she wrote about the Indian startup ecosystem. She has also worked with UK-based International Finance Magazine, and leading Indian newspapers like DNA and Times of India.




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